Privacy Policy – PHLOVE Casino

PHLOVE Casino, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you use our services. By accessing and using PHLOVE Casino, you agree to the practices described in this Privacy Policy.

Please take a moment to read this policy carefully to understand how we handle your information.

1. Information We Collect

We collect personal information from you when you register on our platform, interact with our website, or use our services. The types of information we collect include:

  • Personal Identification Information: This includes your name, email address, phone number, date of birth, and other contact details that you provide during registration or when communicating with us.
  • Account Information: This includes details of your account activities, such as your account balance, transaction history, and gaming preferences.
  • Payment Information: We collect financial data, such as credit card numbers, bank account details, and other payment-related information, to process deposits and withdrawals.
  • Device and Usage Information: We collect information about how you interact with our platform, including your IP address, browser type, device information, and cookies.

2. How We Use Your Information

We use your information for the following purposes:

  • Account Management: To create, manage, and maintain your account on PHLOVE Casino.
  • Customer Support: To respond to your inquiries, provide assistance, and resolve issues related to your account or gaming experience.
  • Gaming Experience: To personalize your gaming experience, offer recommendations, and send you information about games, promotions, and updates that may interest you.
  • Payments and Withdrawals: To process your deposits and withdrawals, as well as verify your identity for financial transactions.
  • Security and Fraud Prevention: To protect against fraud, verify your identity, and ensure that our platform remains secure for all users.
  • Marketing and Promotions: We may use your contact information to send you promotional materials, including newsletters, bonuses, and special offers. You can opt-out of these communications at any time.
  • Legal Compliance: To comply with relevant laws and regulations, including anti-money laundering (AML) and responsible gambling measures.

3. How We Protect Your Information

We take your privacy seriously and use state-of-the-art security measures to protect your personal data. These measures include:

  • Encryption: We use encryption technology to protect sensitive data, such as payment information, when transmitted over the internet.
  • Secure Storage: Your personal and financial information is securely stored in compliance with industry standards, and access is restricted to authorized personnel only.
  • Regular Audits: We regularly review our security procedures to ensure that your data remains protected and that our platform remains secure.

4. Cookies and Tracking Technologies

To enhance your experience on our website, we use cookies and similar tracking technologies. These tools help us:

  • Analyze how users interact with our website
  • Personalize content and advertising
  • Improve the functionality of our platform

By continuing to use PHLOVE Casino, you consent to our use of cookies. You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect some of the platform’s functionality.

5. Sharing Your Information

We do not sell, rent, or lease your personal information to third parties. However, we may share your data with trusted third-party service providers who help us run our operations, such as payment processors, marketing partners, and customer support services. These third parties are bound by confidentiality agreements and are only permitted to use your information for the purposes we specify.

We may also share your information in the following circumstances:

  • Legal Requirements: If we are required by law to disclose your information, such as in response to a subpoena, court order, or government request.
  • Protection of Rights: If necessary to protect the rights, property, or safety of PHLOVE Casino, our users, or the public.
  • Business Transactions: In the event of a merger, acquisition, or sale of our assets, your information may be transferred to the new owner.

6. Your Rights and Choices

You have certain rights regarding the personal information we collect and process. These rights include:

  • Access and Update: You have the right to access, update, or correct the personal information associated with your account at any time.
  • Data Deletion: You can request the deletion of your personal data by contacting our support team. Please note that certain information may be retained for legal or operational purposes.
  • Opt-Out of Marketing Communications: You can opt out of receiving promotional emails or other marketing communications by clicking the “unsubscribe” link in the emails or contacting us directly.
  • Withdraw Consent: If we process your data based on your consent, you have the right to withdraw that consent at any time. However, please note that withdrawing consent may limit your ability to access certain services on our platform.

7. Responsible Gambling and Data Retention

We are committed to promoting responsible gambling and preventing gambling addiction. As part of our responsible gambling initiatives, we may retain certain data related to your gambling activities to comply with regulations and provide self-exclusion tools. We will retain your data only for as long as necessary to fulfill these purposes or as required by law.

8. International Data Transfers

If you access PHLOVE Casino from outside the Philippines, please be aware that your personal data may be transferred to servers located in the Philippines or other jurisdictions. By using our services, you consent to the transfer of your data to countries that may have different data protection laws than your country of residence.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational procedures. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to periodically review this policy to stay informed about how we protect your privacy.